Craig en Goyne is committed to providing quality services for residents. Our aim is to ensure residents are treated with dignity and respect at all times by staff, visitors and fellow residents alike.

All of our staff adhere to our philosophy of 'client centred care' as follows:-

Philosophy of Care

• We aim to provide the highest standard of care to our residents and will strive continually to improve our standards.
   
• We respect the right of each individual to choice, self-determination, privacy, respect, confidentiality and dignity.
   
• We recognise that care and support must be provided to our employees as well as to the relatives and friends of our residents.
   
• We acknowledge the need to recruit, motivate and train suitable staff and continually monitor the operation of delivering services.
   
• We positively welcome suggestions for improvement and appreciate the opportunity to discuss all aspects of the care we provide in order to improve the quality of life for all residents.